Tried to make a service appointment over the phone...

Tried to make a service appointment over the phone but the woman at the service department said i can't because their system is down but they will call me in a few hours to schedule one. That was 2 days ago and no phone call from them so i went to another Dodge dealer to get the scheduled maintenance done. This would've been my third visit at Arrigo service, the first two was a disaster but i decided to give it a try again. It was a mistake and i won't bother in the future. Don't recommend the service department to my enemy