my family of 8 stayed here this week, the t.v. did...

my family of 8 stayed here this week, the t.v. did not work, the internet is awful and "they are aware of it"
my husband stepped on something at their pool yesterday, he was gushing blood. the lifeguard did help him but that was the end of the assistance we received. we asked for a room for the night since we would have to stay. they were unable to help us. we ended up finding a hotel we could use our points at. 50k points! the aulani did give us transportation to the new hotel (most likely to get us out of their hair)
my Disney package included transportation to and from the airport. when I called this morning I was told I will have to pay an additional $191.00 for transportation, when I called Heidi in Disney Guest services she told me it wasn't their problem and I should have purchased travel insurance.
save your money! they do not care about you, just your wallet.