Rui Monteiro

Review of John Lewis Partnership

The ground floor Perfume Department offers the wor...

The ground floor Perfume Department offers the worst customer service in Oxford Street! It's the third time (and last!) that I walk into this place looking to buy perfumes/eau de toilette for myself/family and I was appalled at the customer service I received. In all three occasions I was completely ignored for the first 5 minutes although there was plenty of available customer assistants around that could have offer to help. In one occasion I asked for help finding a sampler to be told that there was none by the manager/supervisor. To what I replied in a convivial manner: 'You might find it difficult to sell this perfume without a sampler.' The manager shrugged her shoulders and walked away! Very disappointing.