STAY AWAY!

STAY AWAY!

Westin Hotels should be ashamed of this property. Had a terrible 4th of July experience and it has been over three weeks since the property GM (Kevin Runner) promised to research and address our issues. Still waiting for that callback.

1) Reserved room level not provided a check in. Immediately knew when we got to our room w/o balcony. We paid ~$400 ($100/night) extra for this and they were just going to pocket the money (that s stealing).
2) Be aware the hotel allows dogs. Walls are not insulated enough and were woken just before 7AM when another guest left their unattended barking dog in the room for the day.
3) Worst housekeeping: Room smelled like mildew, thick dust layer on bathroom fan, housekeeping was a complete no show on the second day. Called to have the room made up when we were headed out for dinner, specifically asked for the boogers on the headboard to be addressed, they made the bed and gave us fresh towels but no luck on the boogers.
4) Pool is very small and it was busy being the 4th. The water though was an opaque haze. Pretty bad when you can barely see the bottom in the deep end. It was that way for all four days we were there.

If you were looking to stay in that area I d recommend you find another hotel.