Baby Babee

Review of Saffire Blue Inc.

The ONE time I don't bother to check reviews befor...

The ONE time I don't bother to check reviews before ordering and now I'm regretting it. Been shopping online for about 18 years and this is the first time I feel like a fool for not doing my homework.

I am in the same boat as others here, having placed an order and now in the seemingly eternal 'in processing' queue, wondering if/when I'll get my order. I guess what stings is I've ordered from some pretty questionable looking places but at least I knew I was taking a risk (and only once in my life did I have to file a claim with PayPal for a $5 item from overseas). But the SaffireBlue website just looks so legit and professional that I let my guard down.

I ordered from another site (Canwax) that states upfront they're experiencing delays due to the Christmas rush and my order was still processed and shipped within three days. This leads me to believe that SaffireBlue doesn't take their online business too seriously. Or they only have one person filling orders part time. Same thing, really. The fact they don't simply inform customers about lengthy processing delays upfront seems a bit shady.

Thankfully my daughters and I will get to have our bath bomb making party for Christmas gifts in time (thanks to a different company), but I feel bad for those who rely on SaffireBlue for their own businesses.

**UPDATE**

I received my order two weeks after placing. Order was incomplete and emailed to let them know. Advised missing items would be sent when in stock (and they did arrive a few days later). Since the customer service rep had this information, it would've been helpful to have been advised in advance. To be fair, the customer service rep I dealt with was professional and polite.

I think the fundamental issue is that communication practices are poor before and after ordering, which leads to an overall unsatisfactory experience. The quality of the items is good so upgrading from one to two stars, but I would hesitate to order again because when I order online I want to buy with confidence and with this company it would feel like a crapshoot. If you want a high star rating you have to earn it by providing the customer with a great experience, which is not just about how fast you can deliver items but also about keeping the customers in the loop by having clear, upfront communication.