Paige Ward-Dettorre

Review of Westin Maui Resort / Starwood

I just got back from bringing my mother to Hawaii ...

I just got back from bringing my mother to Hawaii for the first time, and we had the most amazing stay at this resort. This trip was a gift to my mother, and The Westin made it 100 times more special. Before coming, I read so many negative reviews-mostly about the construction-so I was a bit nervous (the resort never hid the construction as others have said, if you spent just a few minutes researching the hotel you could find everything about the construction.) I spoke to one of the managers multiple times and he continuously updated me on the construction and offered to help me move to a sister property if i wasn't comfortable with staying here during construction. He reached out to me at least once a month leading up to the trip to update me and check in. I am so glad I didn't move! We arrived at the hotel and pulled up to valet-which was the smoothest, best run valet I have ever seen. I had read beforehand that there was only valet, but I thought the self parking was going to be ready by our trip, but no biggie really. The minute I pulled up, someone was opening our doors for us and helping us unload our luggage. They did charge $30 for valet, and $30 for the resort fee (every resort charges a fee so it wasn't really a surprise) but when I went to check in, they told me they would waive the resort fee for me and I would only have to pay the valet fee. Then, when we got to the room, we realized they had upgraded us to a garden view room. I had booked a mountain view room originally, so I was thrilled with the upgrade to the garden view room. We could hear the waterfalls and the waves crashing, and we had a beautiful view of the garden and the ocean! I then emailed the manager to thank him for everything he has done and for making our first trip so memorable already. He then gave us a $100 resort credit and told us to have lunch on him! From that point on, our stay was nothing short of amazing. We ALWAYS found pool chairs when we went to the pool each day around 1pm. There were always a ton of chairs available. They have a pretty good system with the towels, where you trade your towel cards for towels and then when you are done, you swap the towels back for your towel cards. We never had to wait in line to get towels and it was always quick. The construction was nothing. I saw them working on some stuff once in a while, and heard some construction while out front waiting for my car, but it really wasn't anything that disrupted our vacation...it was minimal and didn't take away from the vacation at all. We never waited more then 5 minutes for valet. Generally, they had our car pulled around within 2 minutes, but during dinner time it took 4 to 5 minutes because it was so busy, but everyone in valet was so friendly and it ran so smooth. Beds were comfy, staff was amazing, friendly and helpful, and the food selection was good. Prices were on par for a resort, nothing I didn't expect-resort prices are always higher so just keep that in mind. The entire resort was kept up with and always looked beautiful. Housekeeping was great and very friendly. I really don't have a single complaint. Just know that this IS a resort, there WILL be resort fees and things WILL be expensive. This is how all resorts are-especially on an island. I also walked through a lot of other resorts on the island and truthfully, the Westin is the most beautiful, well kept property I found to be honest. I would have chosen the Westin over most of the resorts I saw, and I would stay here again in a heartbeat.