125 year old house and associated plumbing. Water ...

125 year old house and associated plumbing. Water would not turn off at facet and no valve to turn off water to bathroom. TLC was VERY responsive with our emergency call and kept us updated until Chris Rael arrived. There was nothing that could be done that evening aside from turning water off from the street and managing no water in the house and no heat, due to boiler requiring water.

Chris was clear on options, was great at explaining next steps and set expectations for the next day.

Next day, Chris arrived ... further assessed the situation and options. Options were laid out clear and we ended up having to cap the connections to the tub. No tub until the 125 year old "mess" can be totally ripped and replaced. We do have water to the sink and toilet, which is huge! Chris and team did great work! Very responsive. Very clear and just great customer service. We have water back. We have heat back.

Great work and great customer service. No BS. Thank you Chris and TLC for getting us working again! We appreciate the little things like water and heat!