Jonathan Wexler

Review of Hilton La Jolla Torrey Pines

They charged me for parking for 4 days even though...

They charged me for parking for 4 days even though I didn t have a car. They charged a higher fee than originally reserved. Overall I had to pay over $200 more than initially agreed upon. The hotel was fantastic and clean, but I m a little disappointed at checkout they tried to get away with these extra fees and also their computers at the front desk kept crashing so they inconveniently couldn t help me solve my problems during my stay. They refused late checkout despite my honors status, and a test alarm was scheduled during my stay for which they did not warn me or make any price adjustments for having to listen to a loud extended alarm during the day. Could have been a five star stay but I left more stressed than relaxed.

EDIT: The bill has been resolved. I increased my rating. However, I'm still fairly disappointed that this happened in the first place. Not my expectation from a quality resort.