Mathu Balachandran

Review of Almaden Toyota

I went in for a check engine light. I was idling ...

I went in for a check engine light. I was idling my car in the checkin area but no one would come and talk. After waiting for 5mins, I decided to go in. I m inside and no one cares(most counters are empty yet having heavy personal conversations). I decided to walk up meet Mario who told me to drive bit front and someone would see me.

Start my car and drive 10 feet, the wait game starts again. Later Mario came and told me about their charge first cover warranty later(I guess this is Toyota wide policy) rule.

The car was at dealer for 7hrs then I got a call about the diagnosis. They didn t have o2 sensor and car would not be ready till end of next day. Next day the car was ready by 3pm. My wife goes there and signs paper. Then the waiting game begins again, my wife was waiting for the car to be handed over for 40minutes. The service was done but somehow Mario didn t get the notice, no one care to come and help her. Mind you she was with a 18month old baby. Eventually one guy was like you ve been waiting for long could I help you? That s when they realized their screw up.

No car wash, or vacuum: car had shoe marks and dirt all over.

Worst experience in my life. I d never forget. Thank you Capitol Toyota.