I booked my hotel about 4 to 5 months in advance f...

I booked my hotel about 4 to 5 months in advance for my birthday celebration. Paid the non-refundable deposit. Got to the hotel and felt rushed checking in (not your normal let me get you to your room, but more of a I don t wanna be here so let s hurry this along.

The bellmen were true gentleman with my luggage and opening doors and wishing me a wonderful stay.

Had to get some extra assistance soon after because I spotted a cockroach in the room, ON THE BED! I ll be honest and admit that I have a huge phobia for bugs especially indoors (that shouldn t be inside a $1200 weekend stay hotel!) so this was not only disgusting but scary for me.

The hotel did move my room (because let s face it, they had to) and advised that they were upgrading me as a compliment. I moved up 3 flights from my original room LITERALLY, and had the same view. After many of detailed conversations, I was advised that switching my room and giving me a $100 credit on my account, is all they could do . It s never all you can do for a million dollar company but of course that s how they treat visitors.

Stay at The Palms in Miami at your own risk!!! I know I ll never do business there again. CUSTOMERS SHOULD BE YOUR PRIORITY and only the concierge staff seem to care