Crypto

Review of Q Hotels Hellidon Lakes, North...

Awful, completely ruined our wedding.

Awful, completely ruined our wedding.

Would be zero stars but can't choose that option.
Wedding breakfast was nothing like the one we had a the menu tasting. Lamb was so fatty it was disgusting. Cheese cake was completely different, again nothing like the beautiful delicate one at the tasting.
It took an hour after desert was served for the glasses to be filled for toasts. When I complained, I was told well these things take awhile and we are only 15 minutes behind.
We then started the speeches while they were still filling glasses as it was taking so long. Some guests didn't have a drink to toast with until about half way through.
Evening guests had begin to arrive and come into the room.
All staff then disappeared, guests were getting restless, so my husband and I had to announce what would happen next. There was no master of ceremony provided but a girl in a hellidon t shirt, who sometimes announced when she was around. Serious lack of staff and professionalym.
I went up to bed and realised I hadn't taken the post box out of the room, so went back to get it and found the box had been emptied all over the table.
This was supposed to be a secure place to keep wedding cards that could contain money. I was very angry as these could have gone missing.

Our bridal suite was dated and had a chair in the room full of holes and scuffed. It was horrible.
There was a constant knocking noise coming from the bathroom.

Absolutely ridiculous ruined the whole day for my husband and I. We complained to the manager that was on site on the Sunday. They will get back to us Tuesday but I don't see them doing anything about it. They have had their money now. What do they care, we waited 19 years for this day. It was so important to us.