Not very impressed with how they handled the covid...

Not very impressed with how they handled the covid-19 situation today. I purchased tickets earlier in the week. Checked daily( including before we drove 3 hrs to get there to make sure they would be open) to find out by one random guy standing in the entrance that the park would be closed to day because of a covid 19 case. I asked him about refunds and was told to email Noah's ark and ask for refund. I have but have yet to get a response.
Then to top it all off that was my only spending money so I had to drive back home with upset kids and wasted time plus taking off work. I hope this gets rectified quickly. Please let me be clear...I am not mad they closed, I understood that, I will be more upset if money for 6 tickets and the parking pass is not refunded.