I have done business with TLC for a number of year...

I have done business with TLC for a number of years, and gave them far too many chances to "make it right" (my fault for coming back). I will not be doing business them in the future for the following reasons:

1. TLC failed to follow up on the permitting and inspections for the initial install of a furnace and water heater, and then failed to follow-up with a reinspect on the failed furnace inspection (both instances, I called the ABQ City Inspector myself). It took from February 2018, from the installation of the furnace, until December 2019 until they corrected the issues with the install. At this point, it was a poorly executed correction, but the inspector was willing to pass it, and I m tired of dealing with TLC.

2. TLC tried to bill warranty work as new work on two occasions.
- The first occasion was when a tech either missed/caused a leak in my swamp cooler line when he started it up. That made it look like the tankless water heater TLC had installed just a year and some days before was leaking. They wanted me to agree to pay for the visit before they would send a tech. Only after multiple phone calls was I able to have a tech come and look at the leak. He also said it was clearly warranty work, and apologized that dispatch gave me a hard time about it.
- The second occasion concerned a correction notice from the ABQ city inspector on a furnace they had installed. The tech tried to claim the correction of the obvious defect would need to be charged as a new job.

3. TLC provided an estimate for both swamp cooler replacement/refrigerated air conversion without first inspecting my property. He missed critical information about my configuration which would have resulted in change orders and tried to sell a refrigerated air system not compatible with my home. Fortunately, I had another company making the bid at the same time that was extremely thorough and caught those issues. We went with them.

4. A TLC salesperson opened a credit line in my name without my consent (it had been framed as a pre-approval process). I only learned of this credit line having been opened without my permission after the job had been completed by a different company.

5. A TLC manager, when I called to inform him what his employee had done, failed to see a problem with TLC employees opening credit lines without consent. He told me, That s just how we do business. The manager also tried to tell me I had signed a work order (I hadn t I couldn t have, as I had only communicated with the salesperson by phone and e-mail after his initial drive by of my home (where he failed to inspect anything). I also have at least one e-mail exchange where I continued to ask about his bid after I had supposedly agreed to the job.

Again, that's a summary of my interactions. The "make it right" philosophy has not been something I've witnessed, and frankly, I'd prefer a "do it right the first time" approach.