The hotel could be lovely, if not after having giv...

The hotel could be lovely, if not after having given room on 6 'floor ... I go out for dinner, I go back a little later and I find the unpleasant surprise ... the elevator does not work !!! The receptionist, as if nothing had happened, gives this communication and continues to write to the PC ... without apologizing in the least ... compliments ... !!! I would like him to get up on the 6th floor tired and with luggage.