Ludovic Piot-Williams Review of Suma
Don't bother with them! They are just not interest...
Don't bother with them! They are just not interested about helping other business. It's always been very difficult to place an order with them. Most of the time, you place your order, then they come back to you saying that some lines are out of stock and then they won't be able to deliver, because it's not enough. When you ask them if they can let you know when things are available, they just don't want. On a few occasion, we spoke to quite rude people with some customer service skills. Anyway, mostly because it's been hard to place some order with them, we've ended up not placing any orders for the past few months. Now, with the pandemic, they just don't want to serve us, because we haven't placed any order recently.... How, would we be able to place an order? Just unbelievable! I'm not saying, because it's a Cooperative they should be much nicer than any other wholesaler, but that doesn't give them any right to be so difficult and even rude. It looks like we are not the only ones here to have the same experience. Unfortunately, because we've mainly had bad experience recently... it doesn't come as a surprise. They are plenty of other good people to work with, if working with nice and helpful suppliers is important for you, then just avoid them. They don't deserve any business at all. Rude and not efficient at all! By the way, shame they is no 0 Star Option, they don't even deserve a single Star!
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