D
Diego S. Review of The Palms South Beach
The hotel will charge wrong amounts on the credit ...
The hotel will charge wrong amounts on the credit card, which deviate / have been canceled from the check-out statement. Despite confirmation by the hotel regarding errors and multiple contacts, the faulty booking has not been corrected for weeks. Looks like a system to me! The hotel as a whole is clean and the breakfast very good. The employees are friendly. Our case regarding incorrect billing tarnishes the overall impression and we cannot recommend the hotel. If the price is high and you are in the luxury segment, the back office must also be right. Therefore, we will not go there anymore. There is plenty of choice in Miami Beach and even better a little further north of Miami.
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