The true colors of any company shows when issues a...

The true colors of any company shows when issues arise and, unfortunately, it just validates what others have already been stating. Uber's customer service is appalling. My boyfriend and I split a recent Uber trip from which we have both received not only a receipt showing payment, but also bank statements showing our cards being charged and payments being accepted. After that trip, Uber has placed me on a hold because I supposedly have an outstanding balance and am unable to request rides until it has been resolved.

I have attempted multiple times already to speak with customer service through the phone application and all they keep telling is that I have an outstanding balance. I even went and reviewed my trip to see how much I would owe and there is no proof regarding a need for payment. The only thing I see is to an option to add additional tip to the driver. I have sent screenshots of the receipt and bank statement, but they refuse to listen and continue to claim I have an outstanding balance without proof. They have offered to help with the charge, but they can't even show me the appropriate invoice.

Uber is horrible.