My wife and I came to the homestead to celebrate o...

My wife and I came to the homestead to celebrate our 5-year wedding anniversary and were quite displeased with the overall experience. While the resort was beautiful and the food was great, the level of service was severely lacking. Part of it felt like there weren t enough people working to adequately support the number of guests and part of it felt like staff was poorly trained, see some examples below:
-10 to 15 min waits at Martha s market in the morning
- long waits at the lobby bar made it near impossible to get a drink there
- took over an hour to get a sandwich at Rubinos and staff never asked to refill our water or serve us another beverage
- waitstaff in the dining room never checked on us to see if we wanted another beverage
- bellhops using guest elevators and telling guests to pick one side or the other so they could fit (rather than waiting or taking service elevator)
- room not serviced until around dinner time
- discarded room service trays by ice machine
- my wife (a breastfeeding mother) had requested a refrigerator weeks before our stay to store breast milk and was told that would be no problem at all. Upon arriving, told there was a long wait list for refrigerators and that an extra ice bucket would be sent up. Alseveral hours later, no ice bucket. We requested again for a spare ice bucket and nothing arrived. That next morning we requested one for the 3rd time and finally were able to get a refrigerator and ice bucket on our third try
- consierge was less than helpful and somewhat rude when discussing this issue
- seemed like dining room was unaware of the reservation we had made (even though it was after 8:00p and the place was nearly empty), seated at the very front (near the entrance) even though there were several better located tables closer to the dance floor that were never filled