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I love the location and the grounds and really wan...

I love the location and the grounds and really want to rate this resort favorably. The previous remarks about maintenance problems are spot on. Almost everywhere you look there are signs of neglect. Filthy carpets in the main lobby, tiles missing in the spa pool, peeling paint everywhere. Our suite had not been swept before we arrived- two calls later finally got housekeeping in to take care of it. Inoperable lights, broken drain in the bathtub, refrigerator that would only go above freezing when it was unplugged, noisy air-conditioning; really just too much to consider reasonable. For the price of the suite and the fact that this is an Omni property, one would and should expect more. Finally, many of the staff could use some training . On several occasions we encountered folks who did not seem to be very competant in their duties and responsibilities-or possibly did not care. We love the location, but there are better resorts to visit in the region. It is a shame to see such a wonderful place starting to slip.

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