A special thanks to Henri at the front desk, but r...

A special thanks to Henri at the front desk, but really the entire staff. My wife and I booked a last minute trip to London and I somehow goofed up the reservation dates. Even though the hotel was completely booked, Henri disappeared for 15 minutes and worked some black magic to make everything better. He even applied our previous charges to the current (wrong dates). Service like this is why I trust DoubleTree/Hilton and will be staying at West End again!! Thanks!