I ordered a refurbished phone from Quick Mobile Fi...

I ordered a refurbished phone from Quick Mobile Fix and after waiting two weeks for the order to be delivered I cancelled and purchase the phone from another firm.

When I tried to cancel they suddenly shipped the order, so upon receipt, I took the unopened parcel back to their offices in person and requested a full refund, they advised the refund would take 2 days, after chasing they advised all refunds take 10 to 14 days to process (despite me taking the phone back in person). Now after 16 days Quick Mobile Fix have confirmed they have a system error in the Finance Dept and the refund will take another 2/3 days.

If I were you and require an honest and fair customer experience I would most definitely use another firm.