ALERT - Fraudsters/Scammers. Item ordered on 22nd...

ALERT - Fraudsters/Scammers. Item ordered on 22nd March with a 10 day delivery. Patience given due to COVID-19. But by 8th April had not arrived and still couldn't give me a delivery date. I was offered a refund which and took it. (Then ordered the product from another site and it came 2 days later at half the price). Said I could expect refund by end of April. Did not appear. Chased almost daily throughout May for a bit of sport being promised it would arrive on or before 29th May with the same standard apology reply, very politely worded, but not answering a single one of my questions. Each time it was sent from another member of the team. This company must be huge - I work for a huge organisation with 4000 staff and we don't have as many members of the customer service team that they sign off their emails with! I would guess that in order to warrant that many customer service staff there must be at least 10000 employees - but that isn't possible. Must be that the customer service is so unbelievably poor that that is a huge department - or they are not entirely truthful..... Bank Fraud team involved so not worried but please save yourselves the hassle.