We called and made an appointment but no one ever ...

We called and made an appointment but no one ever showed up. When we called the office, they said we weren't even on the schedule but would have a technician call us "right away". He called several HOURS later and acted as if he wasn't supposed to have come. No one ever followed up with us or apologized. My husband took vacation time from work to accommodate THEIR schedule and they never even followed up or apologized for what was clearly their fault. It was clear they didn't care about correcting our plumbing issue or rescheduling. I have no idea how this company has such high ratings.