This place used to be a favorite, but our last exp...

This place used to be a favorite, but our last experience here was enough to turn us away for good. We made a Friday night reservation through OpenTable, but when we arrived we were told they had no tables available and would need to wait 15-20 minutes. I was not pleased with this as it was the whole point of the reservation, and it was corrected quickly, but this was just the start of our terrible experience.

We placed an order for drinks, appetizers, and salads. The drinks and appetizers came out quickly, but we waited about 20 minutes for salads. We finished our salads, the server topped off our drinks, and then we waited over an HOUR for our food to arrive. To make matters worse, two of the dishes were cold. The excuse we were given involved a 60-person wedding party in the back room, which was clearly more important to their business than loyal, returning customers.

In the end, the manager came out and apologized, they took one dish off the bill, and they gave us a complimentary piece of cake for four guests to split and a gift card. For a bill over $120, I really expected more. We also missed our movie, which we scheduled a full two hours after our dining reservation, thinking we would have plenty of time. Of course, we didn't get the money back for those tickets.

I will not return here, not only because of the poor kitchen service but because the restaurant clearly wasn't prepared to deal with the large party in the back. If you are going to accommodate a party like that, you need to staff for it or close your doors to the public to serve them exclusively. As it happens, one of my party is a chef and has extensive experience in the industry. We know that our poor service was due in part to the big party was making the big money, and that's just not acceptable.