Horrible, horrible experience from the very beginn...

Horrible, horrible experience from the very beginning. They did an awesome job selling the contract, and then practically forgot we existed. SIX MONTHS after the contract was signed, we get an email that our door was being made in the factory and hear nothing from them after that. Another couple months pass and I receive a letter from the city stating that the permit they filed to begin construction was about to expire (naturally, they took forever). I contact Storm Tight right away and they said they could have the installers come in less than 1 week to install it. So... did they have the door completed and just forget about us? Or rush the completion of the door because permits were about to expire? Door finally gets installed and looked good. City inspector comes and the door fails inspection. Storm Tight never filed a 'Note of commencement' to the city and the number of screws visible to the inspector was not the number they filed on the initial permit. On top of that, the VIN of the installed door is different than the VIN they filed initially. We're still dealing with this headache and inspectors from the city calling us in the middle of the day when we are at work to be let into our property, when I have asked Storm Tight REPEATEDLY to please put on the inspector's note to call 30 minutes before arriving. For the very high price we paid for this sliding door, we expected a wayyyy better experience and everything to be done properly. I hope this prevents someone out there from making the same mistake we did and purchasing an overpriced sliding door just to have to deal with all of these headaches. Do yourself a favor and stay away.