I placed an order on August 20th and haven't heard...

I placed an order on August 20th and haven't heard back until today (September 13th). E-mail sent to inquire if everything went well (order and payment), no response. After 3 weeks decided to call anyway, you will be told that there is no one present or the number does not exist (my Spanish is not very good). I recently read the same story in another review on Google, only that a package was suddenly delivered after 5-6 weeks. Let's hope this is the case with me too