Tyler Hamilton

Review of TruHome Solutions, LLC

I engaged the services of Tru-Home solutions in pu...

I engaged the services of Tru-Home solutions in purchasing my first home. That was a mistake. It has been a nightmare experience. My house was supposed to have closed three times now, and yet there is a constantly an excuse on why it cant. I even had to get a mobile notary to meet me while out of town for work to sign closing documents because the lender insisted that It must be signed even though they were not prepared to close on the date scheduled on the previous Friday. They communicated poorly, and failed to get forms to the Title company in a timely manner repeatedly. They had me change my work schedule three times to supposedly sign, and each time contacted right at 5 to say due to difficulty getting forms processed I won't be able to sign that day. Forms they should have been able to prepare especially with the weeks of time they had. I had to sign closing documents not once but twice.One time they said I could not sign because it upper management said it was to late in the day to want to deal with. It was 230 pm, and their hours say 8PM. The form was only submitted to him hours earlier but he was "out of the office" at the time. It was only a rate lock extension approval. A form they had to do several times before because they constantly pushed back closing. Their employees repeatedly left work early, and were often unavailable during the day for hours at time. I feel that they have done their job poorly, and do not take into consideration their customers. I can confidently say I will never ever recommend these services to anyone unless they wan't to bang their head against a wall. However that being said Julie Lovich did an exceptional job, and I feel like she was the only in that company who put in any effort to make this transaction work.