In May I made a reservation with Hyatt for August ...

In May I made a reservation with Hyatt for August 8-11 for the Beatles convention . I guaranteed it with my credit card. I arrived at Hyatt and was told at the front desk that "we have no record of your reservation." I had to find another hotel to stay at. When I arrived home, my credit card for showed that I was charged a NO SHOW fee, for not checking in for my room which the hotel told me I didn't have. I called the accounting department when I returned home and they told me that when my reservation was made, my name was spelled wrong. The front desk could have easily discovered this information and given me my room but did not. I wrote letters to the president, CEO, and hotel manager. All I received in response was an emailed survey designed to see if the front desk clerk did her job right. Hyatt did nothing to correct this mistake which was their fault.. If the survey was their only response, after 30 years of staying at Hyatt, I will never stay there again