We stayed 4 days during the winter season.

We stayed 4 days during the winter season.
We arrived on Thursday before noon, hungry, but the restaurant was closed. We were told that it would not open until 2 p.m. Of course, the next day, when more people showed up, it wasn't like that. Breakfast and dinner were buffet style, with no variety. Dinner was the same, with makeshift recipes apparently from leftovers from the day before. When we arrived there was no lunch menu, on other days there was 1 set menu and nothing more. If you don't like what this set menu has to offer, you stay hungry. Other than that, the food was delicious.
We were in a one-bedroom apartment with a sofa bed, which was extremely uncomfortable to sleep on and was not even completely horizontal, but on waves. While you take a hot bath, the boiler drips on your head. In one of the rooms, the bath siphon was not connected to the bathtub, and when you take a bath, the whole bathroom floats. The kitchen and kitchen appliances were highly depreciated. Not to mention that the apartment has nothing to do with their photos on the site. I have no complaints about hygiene.
When we wanted to use the spa, with prior assurance that everything works (specifically the sauna), the sauna was not included, the small indoor pool was ice and the steam bath was turned on maybe 5 minutes earlier, respectively the floor was ice, the benches too but the air was kind of warm. I had to turn on the sauna myself, later I refused to use it at all and it turned out that 3 hours later it had not yet raised the required temperature. On top of that, after sharing the sauna problem with the staff, I was most brazenly accused of lying to them and that there was no way. The common areas are not heated and if you want to go to the sauna after swimming in the heated pool, you will die of cold. Bathrobes and slippers are available from reception at an additional cost. All the robes we received were torn.
Most of the staff were foreigners and it was not easy to get along with them. But excluding small misunderstandings due to the fact that I am not English-speaking, our waiter was responsive and answered all our requests, and when taking food we somehow managed to use sign language.
I agree that in the conditions of the pandemic everything becomes more difficult, especially in the hotel business. But this should not be an excuse for a 4-star complex to present itself as a 2-3-star complex. It will not be bad, but at least the prices will be justified.
We came 3-4 years ago and the quality was different (better, with a few exceptions). That's why we came again. But if the above problems are not solved, I would not recommend the complex.