Ralph Strickland

Review of Ice House Steaks & Pizza

When we went tonight it was busy, as expected. We ...

When we went tonight it was busy, as expected. We both ordered the fish and chips. Everything was going great, our food was delivered in a timely fashion but when we ate the second or third bite of the first filet on our plates... we found the inside of the fillets were raw and cold. I got a waitress' attention, and calmly told her, so as not to embarrass anyone, that the inside of the filet was cold and raw. She took the plates back and let the kitchen know. But when she came back out, she stated that they have a heat gun that they use and the temperature checked out at 130 degrees. I restated that the inside, not the outside, of the fish fillets were cold and raw. She seemed more interested in defending their practice of checking the fried foods in the kitchen than she was in just accepting the fact that the restaurant served undercooked and/or raw fish. Where I come from, you apologize for an error and you move on... you don't attempt to argue with a customer who's about to throw up, mercy!