Chhayalak Sun

Review of Lexus of Richmond Hill

Everything was decent until they gave me the car.....

Everything was decent until they gave me the car....... Brand new 2020 built in November right from the cracking engine plant of Kentucky en route to mexico.........

-oil marks on visor
-grease mark on backseat
-scratches on the rear
-remote services does not work according to lexus canada i need to bring it to the dealer. Lexus canada said the dealer should have updated the firmware before giving it to me. This was after talking to like 8 different people through enFORM SOS button, and Lexus Canada. It was just such a waste of time.

I'm a pretty easy going guy and just move on with my life until the Sales Manager sent me a generic email to make sure I to rate them well when I get that survey from Lexus Canada. So I basically replied to Nadeer that I will be honest with my rating and just told him all the issues I had when I got the vehicle. Cue in the -- tumble weed -- no reply back or any type acknowledgement. Honestly if they didn't beggar me for a good review for Lexus Canada survey I would have not written this google review. Because a car is a ticking time bomb it's just a matter a time it will get scratched but to brand new scratch car right from the lot that's just sucks. I ended up paying extra dough taking to a detailer and getting buffed out of my own pocket. Why the hell they charge me all that PDI when they barely put any effort into it.

Anyway a lot more things to worry about in the world than this stupid car right now. Stay safe and healthy everybody.