Bunny Whispers

Review of Mortgage Mart of Australia

DO NOT USE THIS COMPANY.

DO NOT USE THIS COMPANY.
We have had issue after issue every time we contact them. Our experience has been that bad we have found a new company. The lady Mel always gets her assistant to answer the phone and she s never there or never rings us back. Mel took 4 mo tha to change our interest rates. Mel never calls back so we asked to speak to the manager. He defended her. .
We are currently doing our house settlement and these guys are holding everything up. They simply shrug their shoulders and say oh well
Countless times we have rung and asked for things to be done and for the to ring us back and it never happens. They tell us they re too busy. We are in Perth so we can t go and see them.
We have now had the commonwealth bank contact us saying they ve had all the paper work since 7 August. It is now the 27 August.
Commonwealth bank has also asked us the lenders to push mortgage mart along as wel.
Commonwealth bank described them as one of the slowest and hardest to deal with.
DO NOT USE THEM IF YOU WANT A FRIENDLY HELPFUL SERVICE