I went there to have service done on my car and my...

I went there to have service done on my car and my service advisor was Valentin nava , besides car took too long I need to change a part and I asked him if it s covered by my warranty he said he will need to call CarMax after his lunch and it wasn t lunch yet he could have called them while I was there , and said he will call them and call me back to let me know and he never called I am really frustrated and never again Sterling McCall