This place has treated me SOOOOOOO well. Arvin (se...

This place has treated me SOOOOOOO well. Arvin (service manager) handled TWO out-of-warranty situations that were clearly manufacturer error and/or faulty device. He bypassed the typical boundaries and contacted corporate for me directly. He utilized common sense in the two situations and did what should be done to honor a loyal Toyota owner. THANK YOU, Arvin, I will not forget your excellent customer service, complete elimination of concern on my end, and complete 100% handling of the two situations from drop off to pick up. Communication was excellent and Arvin and Toyota honored all needed repairs. I am forever thankful and loyal to you. YOU know what customer service truly means.