I am not impressed right now. I paid over $1000 f...

I am not impressed right now. I paid over $1000 for my desk. The whole reason I chose this company was the wooden knotty top options. I ended up choosing the reclaimed Fir wood top. They sent me a top that cracked all over the place. I called them and they send me a second top - SAME problem. I called them and they said they would send me a solid wood top with a similar look but it would take 8 weeks to arrive. Fine. Then they changed their mind and said they can't do that unless I want to pay them $450 upcharge for the solid wood. They offered to send me a bamboo top at no charge. I don't want a bamboo top because they style is not the same. I can get a bamboo top at ANY of the retailers. Then, I looked back on their website to see that a bamboo top is $600 less than what I paid! No wonder they were willing to send it "at no charge". I asked them how that is fair and they said "we would have refunded you the difference." Yea, sure you would've - then why didn't you say so in your correspondence? Also, they want me to pay an addition $450 for a top that I didn't want to begin with but am taking it as a concession AND I have to wait 8 weeks AND how do I know that one won't crack AND they already have spent more than $450 on sending me these crappy cracking tops. I'm ready to send the whole desk back and they can lose the entire sale.

UPDATE: Now they will send me another replacement top in late June. They are sure this one won't crack because they think they "got a bad batch". Maybe it's just because it's dry in Colorado and they shouldn't be selling here... We'll see...

FINAL UPDATE: They sent me a new top that had already been cracked and the cracks were filled in with a black resin type. It looks good and I think it will work. I'm glad they fixed the issue.