This is a five star hotel, therefore the 2 stars, ...

This is a five star hotel, therefore the 2 stars, as they need to keep up to five star rating. Bathroom, shower faulty water Luke warm, no way to warm it further. The device is faulty. Toilet seat very Cheapy flimsy plastic. Lamp switches very inconvenient at bedside. Some of the room lights not working. Very poor level of maintenance for a five star hotel. The coffee shop, wish worst coffee on the planet....for a five star at premium prices, please get a coffee barrista....as the coffee filter need to be cleaned before making next cup of coffee else you get a bitter burnt nasty tasting cup of coffee. oh ya, rooms not very well sound proofed...can hear the smallest noises out side. Air conditioning controls need attention. I have been to places in South Africa with fewer stars that was far more superior...these little places took pride and effort and went beyond to service the customer. Like city lodge or town lodge...Hilton hotels your services are not five star...how u got that rating...eish....