Taylor Bays Review of JW Marriott Starr Pass
I surprised my boyfriend with a mini staycation. I...
I surprised my boyfriend with a mini staycation. I have stayed at this resort before and it s known to be a very nice hotel. Our reservation said we had 1 King bed room. This was not the case. They put us in a big suite with a pull out queen Murphy bed. There was a sofa, chairs and a large dining room table..plus a little side room with a refrigerator and sink. The room was falling apart!! The doors to open the Murphy bed were broken and crooked. The bed was janky, and coated with an old thin blanket. The cushions on the chairs were ripping. My boyfriend was mortified and I was quite embarrassed.
This suite needs a serious upgrade. We could have made the space work for us if it hadn t of been so dated. Instead, I go down to the front desk and ask for the King room we reserved. The front desk staff was extremely nice and patient with me. The woman went and asked her supervisor in the back what she could do for us. The supervisor told her all she can do was put us in a double queen room on the first floor.
Knowing how worn down the suite was, we agreed and took the room on the first floor. This new room was not great either. It smelled of sewer and my feet were black after walking across the floor once!
We get away to be taken care of, to sleep in a king bed that we reserved, to relax in a clean environment (esp. during COVID). We almost left to go home...but we got some nachos and made the most out of it.
This is supposed to be one of the nicer resorts in the area. Each staff member we came in contact with was fantastic which is why I left 2 stars, but the hotel itself needs a major uplift.
We will take our staycations to another resort and we will not be returning to StarPass.
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