For a 5-star hotel, Pullman hotel considered ok on...

For a 5-star hotel, Pullman hotel considered ok only. They should improve on its cleanliness, I noticed the stairs to the pool and the carpet on our floor is not properly cleaned. Only on the lobby you can see everything is clean and nice. The floor of the room where we stayed is also not cleaned properly. I expect a five star hotel to be clean. However, the variety of the breakfast is good.