I took my car in for my free oil change (Express S...

I took my car in for my free oil change (Express Service) since I purchased the car at this dealership. They were quite busy and the person that was writing up my ticket asked me if I needed the tires rotated. I told him I didn't since I have free tire rotation from Discount Tires where I bought the tires. This question was OK and not what I consider an up-sell of service.

I was sitting in the waiting room and a service person came in and told me I had chips in the windshield and they could repair these at no cost to me, but would bill my insurance. I told him no since I knew that I did not have any chips and the claim could help drive up the cost of my insurance. A couple of people in the waiting room spoke up after the service person left and said they were all told the same thing. I then went outside and watched the service people greeting people that were pulling up for service. I saw two more occurrences where the same sales pitch was made. It makes me mad that the dealer is trying to shake down their customers for extra money and doesn't care about treating their existing customers well. I guess they don't realize that if they treat people well, that they would make more money in the long run.

I also have to comment about the condition my car was in when I got it back. First, I was not even offered a free car wash, which is usually a standard (had been in the past). I did hear them offer it to another customer while I was waiting. When I got my car back it was full of grease...it was on the steering wheel, exterior door handle, and all across the hood and front bumper of the car. The service person had also turned my A/C temp setting to maximum heat setting on a 104 degree day. I hate it when a service person tampers with all of the controls that have nothing to do with the servicing of the car. I also like to get my car back in the same clean condition as I turned it into the dealer.

Even though I have free oil changes at this dealer, I am going to be paying another service center for my future oil changes. This is because of the high pressure sales and lack of service that Toyota of Lewisville offers. I would rather pay for the oil changes than being hassled and having to clean my car after they do servicing.