David Giles

Review of Marriott Grand Residence Club,...

I made a 1 month advance reservation at this Marri...

I made a 1 month advance reservation at this Marriott Property to the tune of $390. I called and canceled the reservations within 4 days of making them as my plans had changed. When reviewing my credit card statement I found the charge but did not find the refund for promptly canceling. Upon calling today I was informed that it was a "promotional rate" and non refundable. That would have been nice to see during the reservation process!! NOT buried in the the small print on the confirmation email. Having worked as a manager in the hospitality industry for over 25 years this is just money grabbing disgusting behavior and Marriott should be embarrassed to pull such a "bait and switch" sales scam. Life happens and peoples plans change, and part of being in the hospitality industry is to accommodate and work with those changes. That is what generates good relationships and return guests. I gave Marriott 45 days to resell that room.

In the future I will avoid this Marriott Property as well as any other Marriotts whenever I can.

Please find another location to enjoy Lake Tahoe.