First of I'd like to say this place is pretty cool...

First of I'd like to say this place is pretty cool, and having the forum shops right there was great. Unfortunately, I ran into several issues with my room. Which can all be traced back to the check-in terminal. We booked a smoking room for a week in the Augustus tower for our honeymoon, as we got married during our stay. We arrived around 11 and started the check in process. Our room wasn't ready yet so I opted for the email notification when it was ready which I should have received before 4. Well 4 o'clock came and went and no email. So I went up to the front desk. My room had been given away. The staff was very helpful, and got me a new room, but Within 15 minutes the smoke alarm went off, and I'm greeted with management and an officer. This was a non-smoking room in the Palace tower. I was given a pass to smoke without getting fined, but now I'm concerned about my ears being blown out if I smoke. So we began smoking in the bathroom. Which attributed to our friend having a small panic attack do to the non-relaxed environment. After our wedding I started to pursue a room change. I was offered a room in the Augustus tower. Great, I think, and I accept before realizing the new room is also a non-smoking room. So I cancel that. No point changing if I still can't watch tv and smoke. Being from Wisconsin where pot isn't legal this is a big part of the trip. So the next day we have the do not disturb sign on the door, and the maid comes busting in and essential chased us out of the room. I tried to explain we weren't changing rooms, but she was on a mission to clean. At this point I've had enough, and ended up putting a plastic bag over the smoke alarm when we got back. If it weren't for the helpful staff this would be a 3 star review. My advice, don't use the check-in terminals, and if smoking is important to you maybe try the Flamingo.