*Updated to 4 Stars from 3*

*Updated to 4 Stars from 3*
Great Wolf Lodge cares about their customer s experience and feedback. I will definitely give them another shot, when I m looking to visit an indoor waterpark locally with my family. Overall it was a great first time experience, besides the minor kinks that I hope will be corrected by the time we visit the resort again. My children had a wonderful time and they would have given GWL 5 stars.

Original Review:
This is our first time visiting Great Wolf Lodge and we were super excited. We booked the Grizzly Bear Suite from 6/22-6/25. First impression arriving in the lodge appearances met our expectations and we couldn t wait to check into our suite. We arrive at the front desk and I give the young lady my information. After 20 minutes of waiting she comes back with our wristbands, splashing fun package, room number, and wolf ears. Once in our suite I start to unpack and settle in and realize that I didn t receive my 2 Pup Passes and 3 days of breakfast buffet vouchers. I go back to the front desk and ask about my Pup passes and breakfast vouchers. The staff look flustered and puzzled. About 20 minutes later, two front desk staff and a manager come back with the breakfast vouchers and stating I only have been charged for 1 Pup pass even though I added 2 Pup passes when I made my reservation over the phone. So now I have to add the cost of another Pup pass when I was already was under the impression I had purchased it and it was included in our final cost I just paid at check-in.
On our way down to the water park there was an out of order sign on one of the elevators, but every time you press the button the out of order elevator keeps opening. After trying for 5-10 minutes, we end up walking down four floors of stairs with a 2 & 5 year old. The elevators weren t working again until the next morning, so we were stuck using the stairs for the rest of the day.
I understand I didn t have a themed room, but for a premium suite I would expect to see way more Great Wolf decor throughout each room. There way an overhanging Great Wolf lamp hanging near the table area that was more of a falling hazard than decor. It almost fell on my 2 year old! Thank God, my husband was standing over her at the right moment. I immediately informed the desk and they told me someone would fix it. It sat on our table for 3 nights until we left. My husband actually ended up putting it back up as best as he could (hopefully it doesn t end up falling in anyone else). The suite was also missing a microwave that was listed online and mention at booking the reservation.
It s unfortunate we ran into so many issues initially. Overall the staff was knowledgeable, polite, and helpful besides the front desk staff on the first day. The water park was clean, big, and staffed well. My children had an awesome time, but for the premium prices you re paying it may be best to look elsewhere for our next family getaway.