What a kutbedrijf I make an appointment for a reca...

What a kutbedrijf I make an appointment for a recall due to air cleaner I get a day in advance a nice reminder of the appointment so I arrange that I come later to work and a second car with driver. I come in and sign up I am told that the part has not arrived yet and that I can go home again without concern !!!!!! My pants really drop from that. I therefore give this company a big inadequate !!!!!!!