My son woke in the middle of the night with a bad ...

My son woke in the middle of the night with a bad asthma attack. I used the inhaler and spacer we had from his last asthma attack he had a year ago. He was still having retractions and a bit of stridor so we drove to the ER. I entered, looked around and then a nurse summoned us over to the desk. Security never once looked up. He assessed my son and found him to have a slight wheeze, took our name and has us sit. We were called to the triage room where the nurse also found him to have a slight expiratory wheeze as well as a very low fever. We then sat in the waiting area until someone called us back to a room. We sat back in the ER room without anyone giving us a call light, telling us how to work the TV/call light, who our nurse would be, or coming in to check on us. I walked out of the room to ask for a blanket and then where the bathroom was. Eventually the resident/student came in and apologized for the wait. She assessed my son. I explained his having had croup at change of seasons back in PA, one asthma attack here last fall resulting in an hour long neb and then this episode. She left and then we had the ER doc come in who basically didn't take a breath as she spoke to me about my son and barely listened to his chest. She left. Initially she wasn't going to give him anything. Not that I am one to dose my kid up but I didn't want his croup to cause any more issues such as the one that brought us in. At some point a tech did come in and do vital signs. We had one set taken during our 4 hour stay within the room. I honestly thought bare minimum was every 2 hours but if I recall correctly it's hourly. I don't recall her giving us her name, but saw her sauntering about with the other one I had asked and received the blanket from. Eventually our/the nurse finally came in and brought in a syringe with her telling us he was going to get a steroid. I asked if he could have something to drink in order to wash it down and then she said, "It's in cherry syrup." I said I know but when I worked as a nurse (5 years ago before quitting to be a SAHM with my last stint being in the ER for 7) and gave out meds of any kind I always asked a child if they wanted juice or water to wash the med down. She left, came back and gave him the med. No discharge instructions were given. I had to ask for a note as I wasn't sure if my son would need one for school to be excused for his absence. This ER needs a fast track and lacked some basic nursing care. Looks like they get stellar reviews although I noticed there is a seemingly automated response to reviews and they don't always coincide with the review. Not sure if this was a fluke or if this is routine and people don't know any better? A call light should be given to family/patient, usage reviewed, checks by techs/aides, if nurses are busy and a blanket offered/given by the person walking us back. These small measures go a long way. I can see why the hospital I worked in was so beloved. We did those things. I have to say we had much better care last year at the Swedish ER. Then they had the nerve to call wanting a automated review. Hopefully we don't need to but if we do, we will go to Swedish.