Cody Drobot

Review of Hotel Arts

If I could give a 0 star rating I would, Terrible ...

If I could give a 0 star rating I would, Terrible experience! I was visiting Calgary on business and my partner booked me a room at Hotel Arts. After a long day I went to check into my room that was already booked online with my partners credit card. Upon arriving I proceeded to park my vehicle in the hotels parkade when the parkade door closed on my vehicle bumper, last I checked these doors should have functioning sensors to indicate if there is an obstruction in the way like a vehicle or even a child for that matter which obviously that was not the case. After informing the hotel staff of this incident not only were they incompetant in dealing with the situation, but they also would not let me stay in the hotel being that I didn't have my partners credit card on my person.. as a result I had to drive home to Edmonton in the middle of the night arriving at 3am with a damaged vehicle. After a month of trying to work with the hotel managers on repairing my vehicle, in which time they tried to bully me into signing a release form in order to get a cheque for a basic estimate on fixing my vehicle and having to chase them and leave numerous voicemails and emails I am now forced to open a claim and have my insurance pursue the matter. Disgraceful integrity from these people to say the least!