Christina Pearson

Review of Affinia Shelburne Hotel

My review is a bit different; but I CAN share imme...

My review is a bit different; but I CAN share immediately that I will use this hotel as my base ANYTIME I need to be in NYC. The management staff is simply extraordinary... While recently staying at the Affinia Shelburne, my 54 year-old brother needed to be admitted to the Psychiatric Unit at New York Presbyterian Weill Cornell Medical Center, unbeknownst to the hotel. When I called the hotel to inform the manager on duty (Alex) about the situation, he was so kind, compassionate and helpful I was deeply touched. I had asked him if the hotel could gather my brother's belongings, and also help get them over to the hospital.He reassured my instantly; also letting me know that EVERYTHING would be accounted for, "done by the book" and that after consulting with his general manager on the correct protocol, would have a manager enter the room, with a security guard to collect the items. (items included an airline ticket, 2 MAC laptops, clothes, etc.) I was deeply impressed with his concern both for my brother, and for the hotel to act appropriately! This was on a Friday evening when I spoke to him. He assured me that even though it was the weekend, it would all work out. Saturday morning, I called to check in and spoke with Vasile (sp?), another manager, who let me know that he was very aware of the situation, and should hear from his supervisor shortly. Within an hour, I received a call from George, the General Manager, who let me know that the items were collected, and Vasile would personally be delivering them. I had asked what amount of payment was needed for this assistance, but all three men assured me it was NOT necessary, George commenting that "we are all family men, we know how things can happen. We just want your brother home safely, we are glad to help! Our guests are like family while at this hotel." The items were all carefully delivered to the hospital for my brother, who has suffered from schizophrenia for decades, and when in difficulty, is often unintelligible (hates his dentures).

The humane, concerned, and efficient way management dealt with this situation was profound, and deeply warmed my heart. How wonderful to find caring, conscious individuals working at this hotel! They were also very careful to do everything legally, getting the right permissions to enter the room; etc. Can't wait til I can have a reason to be in New York and give them each a hug... when I check into the Affinia Shelburne! I am a lifelong fan.