The customer service at this parking garage is dis...

The customer service at this parking garage is disappointing to say the least. The posted maximum daily rate states $40, but the parking attendant tells me it will be $55/day and asks if I agree. When I ask about the large increase from $40 to $55 per day, I'm told "it's taxes." I'm no math whiz, but the 18.375% NYC parking tax just does not add up here. I agree because honestly I'm too exhausted after my four-hour drive. The parking attendant then asks me the time that I will pick up my car and keeps hounding me for an exact time, telling me that the garage opens at 7am. Fast forward to my pickup date, and lo and behold, the parking attendant does not show up until 9am that day. I came across two other very unsatisfied customers who were also expressing their dismay. When I finally get a hold of a manager on the phone, I'm told (in the most condescending tone) that they don't do refunds for an attendant "being 15 minutes late." Once again, I'm no math whiz, but last I checked, the difference between 7am and 9am is not 15 minutes. It's a shame because this garage is close to a friend that I visit often. Save yourself the hassle and park in 24-hour garage nearby that actually charges you what they advertise.