Marcela Paoli

Review of Aloft Bangkok - Sukhumvit 11

Beware with concierge and booking trips. Although ...

Beware with concierge and booking trips. Although the hotel is good (cheap, good location), our concierge booked us a two-day very overpriced trip on our next city, Chiang Mai, without providing many details on the companies or services he booked, only the attractions we wanted. Our hotel in Chiang Mai had offered to help with much more affordable prices, but the concierge at Aloft made it seem very upscale and exclusive, reason why we paid the premium. When we arrived in Chiang Mai, our tour guide said one of the attractions was not included in the package (Tiger Kingdom) and that there was nothing he could do unless we paid more. With many stress and lots of discussions with the local people and guides in Chiang Mai (Thank God for the kind Thai people), we managed to go, paying by ourselves. When I asked for the concierge at ALOFT to reimburse us, he just denied everything and declined responding any further. Awful awful experience. When you book something with them, make sure you get all the details in an email or written signed form BEFORE paying for it. BEWARE!!