I m shocked at all the bad reviews! Our loan went...

I m shocked at all the bad reviews! Our loan went smoothly and our loan officer, Wayne was fabulous! He was patient, knowledgeable, pleasant, friendly and ALWAYS returned my calls even if it was just to ask questions, even AFTER we closed the loan.
HOWEVER, our attempt to refinance with them doesn t seem to be going so smoothly. We wanted to stay with the same company, but I always shop around and so I found a better offer ( much better ) and decided we might go with them. I will not say what company, but I checked their reviews and they re ALL five stars! It pays to shop around so that s what we did. My advice is to do so and never forget that an organization is only as good as it s staff. We got lucky and got the right staff/loan officer right away.