Being an electrician and fitting many many Jcc Led...

Being an electrician and fitting many many Jcc Led 6 s I am disgusted by the companies poor customer service. Despite the lights having a ten year guarantee ( a major selling point) I have had to change hundreds of faulty fittings at great exspense to myself and embarrassment. I have to find invoices from three years ago and show these before I can get any replacements which is time consuming and annoying . I used to be a great fan of Jcc but would now not touch any of their products with a barge pole and I am not the only electrician that feels like this!!